Whether you are implementing a new ERP package or upgrading to a new version, make sure you have a plan in place that lays out the roles of those involved in the project. The key point you will need to be successful are:

Microsoft Dynamics SL and GP are both great software packages with a lot of functionality right out of the box. In a perfect world, you would not need to do anything beyond install and keep it up to date, and all your business needs would be met. But of course, there will always be situations in which some customization will be required....